Settings

Tune how Bellwright handles calls and texts. Changes save immediately and the call pipeline picks them up on the next request.

Missed-call text-back
When a call goes unanswered, automatically send a follow-up SMS so the caller knows you've got it.

When off, missed callers hear nothing from us.

Plain text, up to 500 characters. Sent verbatim to a caller when our team doesn't pick up.

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Call qualification
Tell the AI receptionist what job types your team takes and how to tag urgency. Each job type can be linked to a service offered on your profile.

Services offered

The services on your profile. Job types below map to one of these rows or stay unassigned.

Add a service to get started.

Job types

Labels the AI should recognize on a call. Each row can be linked to a service offered above.

Add a job type the AI can pick when it qualifies a caller.

Urgency levels

The buckets the AI can pick from when tagging a call. The first four mirror the demo's emergency / today / this-week / quote defaults.

Add at least one urgency bucket the AI can attach to a call.

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Business profile
Your trade, hours of operation, and the services you offer. Bellwright uses these to qualify callers and route calls correctly.

Hours, services, and trade — what callers see and what the AI uses to route.

Open business profile
Quote templates
The reply Bellwright sends mid-call or as a follow-up SMS for a qualified lead. Compose one per job type or urgency using merge tokens like {customer_name}.

Bellwright ships with a standard-service and emergency starter; rename, add, or disable them from the editor.

Open quote templates
Knowledge base
FAQs the AI receptionist references while qualifying a caller — the questions your trade hears most often and the scripted answers your team gives.

Add a question and its answer; the AI picks the best match at qualify time. New entries persist across reloads and show up immediately on the next call.

Open knowledge base
Qualifier
The job types and urgency levels the AI tags at qualify time, plus the per-job routing rules that dispatch book-next-day, on-call, or send-quote actions.

Configure the job types your team takes, the urgency buckets the AI can tag, and per-job routing rules — saved values are read by the call-handling pipeline on the next request.

Open qualifier

More settings (call recording, hold-music, escalation rules) ship in upcoming releases.