Qualifier
Configure how Bellwright qualifies inbound callers. List the job types your team takes, the urgency levels the AI can tag (with a short description per row), and the per-job routing rule each matches — book-next-day, dispatch-on-call, or send-quote.
Services offered
The services on your profile. Job types below map to one of these rows or stay unassigned.
Add a service to get started.
Job types
Labels the AI should recognize on a call. Each row can be linked to a service offered above.
Add a job type the AI can pick when it qualifies a caller.
Urgency levels
Buckets the AI can pick from when tagging a call. Pair each label with a short description the receptionist surfaces to the team.
Add at least one urgency bucket the AI can attach to a call.
Routing rules
For each job type, declare a default urgency the AI should bias toward and the action to dispatch at qualify time.
Add a rule to start steering jobs to the right action.
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